Terms of Service

Last update: 28 october at 12:00, 2020

These Terms of Service (hereinafter – «Agreement») regulate the contractual relationship between the parties, «https://up-x.live» (hereinafter - «UP-X», «We» or «Our»), from the one side and you, as the user (hereinafter - «User» or «Your»), from the other side, hereinafter collectively referred to as «Parties».

«UP-X» - instant multiplayer and single player games service.

«User» means any person who agrees with these Terms of Service.

By accepting this Agreement, user thereby testifies and warrants that he/she carefully read this agreement before using our website https://up-x.live (hereinafter - «Website») and undertakes to comply with and adhere to all conditions determined by parties to this Agreement.

Subject matter

UP-X provides the services for organizing leisure and recreation in the game «up-x.live» to user in accordance with Agreement. Such services, in particular, mean the following:

  • services for the purchase and sale of game equipment (up-x.live);
  • maintaining records of significant information;
  • movement on the game accoun;
  • maintaining records of significant information: movement on the game account, provision of measures for identification and security of users;
  • development of software that is integrated into the playground and external applications;
  • information and other services necessary for organizing the game and serving user on website.

General user requirements and age restrictions

You can play on website if you are from a country where an online gambling is legal. By accepting this agreement, user represents and warrants that online gambling is permitted in the country in which he/she will use our services. For non-compliance and violations of this requirement, user is responsible independently and in full.

You can play if you are over 18 years old. In some countries where the age limit is above 18 years, you must be of legal age in accordance with the laws of your country of citizenship in order to use our services.

To use our services, user must confirm his/her age. We are not responsible for unfair information about age provided by user. In case you refuse to provide us with a confirmation of your age or you are under 18 years old, we can block your account.

We will take all reasonable steps to restrict access to our online lottery for underage users. If you, as adults, use the same computer with minors, you should prevent access to these persons, namely the following information: usernames, passwords, bank details. We are not responsible in case of violation by user of the above provisions.

To ensure the safety of your children, we recommend you to install special software to block underage players from accessing websites and games.

You can use some parent controls applications for this purpose:

  • www.netnanny.com - this software is used to protect children from inappropriate web content.
  • www.cybersitter.com - this software allows parents to add special sites that need to be blocked.

We have the right to ask for proof of age from any user and suspend their account until we make sure that user is over 18 years old. As it takes a lot of time to check that there are no minors playing, we recommend parents/guardians to cooperate with us on this matter.

If a person, who plays on website of UP-X. is found to be underage, all bets placed will become null and void and any winnings forfeited. We also may apply other legal sanctions for such a person.

If you are worried that someone underage is using our website, please contact our customer support team immediately.

Rights and obligatins of parties

You are personally responsible for the conduct of your financial transactions and operations, UP-X is not responsible for the financial transactions between users to transfer game equipment and game currency, as well as other game attributes.

You are personally responsible for all actions performed with the game equipment (up-x.live): purchase, sale, replenishment and withdrawal, as well as for game actions on the website: creation, purchase-sale, operations with all game elements and other game attributes and objects used for the gameplay.

You do not have the right to restrict the access of others to the games on website; you must respectfully treat the users of the game, as well as UP-X, its partners and employees.

We ensure, without charging a fee, user’s access to website and to participate in the game.

We keep a record of game equipment (up-x.live) on user’s game account.

We provide user with additional paid services, the list of which, as well as the procedure and conditions for use of which are determined by Agreement, the rules of the playground and other announcements of UP-X. At the same time, we have the right at any time to change the number and volume of offered paid services, their cost, name, type and effect of use.

We are not responsible for the malfunctioning of the game software. We use the software “AS IS”. If we determine that during the game a malfunction (error) occurred on the platform, the results that occurred during the incorrect operation of the software can be canceled or adjusted at our discretion. The user agrees not to appeal to the UP-X about the quality, quantity, order and terms of the gaming opportunities and services provided to him/her.

Restrictions

Countries with restrictions are: United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Dutch West Indies and Curacao.

We cannot guarantee the successful processing of withdrawals or refunds if you breach this Restricted Countries policy.

Psychological state

If you were at any time diagnosed with gambling activities compulsive disorder or you feel that you might have a relevant problem, please leave our website immediately. We recommend you to seek professional help as well as avoiding similar gambling websites.

Risk of loss

UP-X - instant multiplayer and single player games service where user, apart from being provided with amusement and play, may gain or lose money, where the outcome of such a game does not depend solely or mostly (in most cases) on user’s knowledge or skill, but on chance or an uncertain event. We are not responsible for any claims for losses or damages of any kind resulting from real money play under our website.

Play at website is solely at your discretion and risk. You are responsible for maintaining the secrecy and security of your account passwords and other personal security information.

Account opening and maintaining your account

If you do not fall under restrictions stated above and you accept the rules of our website you may proceed with opening an account.

You must register an account on our website personally following the step-by-step instructions provided by website.

By registering an account or if requested by website, you agree to provide true, accurate, current and complete information about yourself. In case of amendments, you agree to update this information.

You are fully responsible for any unauthorized use of your account by third parties in case of loss of the password and other information for entering the account, your disclosure of this information, improper storage of such information, accidental leak of the above information, hacking of your account, as well as in other cases. We advise you to take all possible measures to maintain the confidentiality of your nickname / username / or password. If you notice unauthorized use of your account, please let us know immediately.

If any person fraudulently obtains access to the account, we will terminate their membership immediately and take all necessary and appropriate actions under this Agreement and under applicable laws and regulations. We do not accept any liability arising from the fraudulent entry and use of user account.

If your actions are considered as intentional fraud, we can seize all the funds in your account, deposited and won, and forcefully close the account.

You are allowed to have only one account; any duplicate accounts are forbidden, and you must inform us immediately if you have registered a duplicate account. All transactions made from any duplicate account will be made void. All the prizes and winning from duplicate accounts will be forfeited and all your accounts will be forcefully closed.

If you want to open a new account, you must contact our client support team. Once a new account is opened, under our supervision, the old one will be closed; your deposited funds and winnings will be duly transferred.

Should you become aware of any possible errors or incompleteness in the software of the website, you agree to refrain from taking advantage of them. Moreover, you agree to report to the client support team about any error or incompleteness immediately. Should you fail to fulfill such obligations, we have the right to full compensation for all costs related to the error or incompleteness.

If any mistakes occur during registering and maintaining of your account, please inform us immediately.

Verification and closing your account

For verification purposes, we can contact you by phone. If we are unable to contact you, even though we have tried many times to telephone you using the number you have given us through your account, we can close your account and hold your winnings. If the phone number you gave us is not working or is not a real phone number, we have the right to close your account and keep your winnings. If we cannot get in contact with you within two weeks from the start of the verification process, we can block your account and withhold your winnings. We do all of this to reduce fraud on our website.

In order to close your account, please contact out client support team. We can close your account and return money in your account, minus banking charges.

By closing your account, you agree with the loss of all the promotional prizes and bonuses that you may have acquired while using website. Once you open a new account all promotional prizes and bonuses will not be credited to such the account.

If your account was forcefully closed by website because of fraudulent actions or non-compliance with the sections above, you are prohibited to open new account at website. It is your responsibility if you manage to overcome our security services and register the new account. We reserve the right to close the new account and forfeit all funds deposited to it.

Depositing, transferring, withdrawing, refunding to/from your account

The maximum and minimum bid, as well as the maximum profit will be indicated on the page https://up-x.live/help.

You may transfer funds in any currency. The amount converted to the internal currency will be credited to Your account on the Website according to the current exchange rate.

As a rule, we do not accept cash deposits and deposits/withdrawals from/to third parties accounts.

All the methods of payment will be available at website; they may differ from country to country, as well as may be altered from time to time by website.

It is your responsibility to settle the fees that may be charged by payment processor, funds deposited to the account at website must be cleared of all such charges.

You need to put money in the account, which is your own, we can require confirmation of source of funds. Personal details stated on a debit/credit card. An e-wallet/bank transfer (e.g. full name) must identically match the personal details of the user account at the website to which funds are transferred.

Where a credit/debit card is used we will ask you to submit images of front and back of your card, showing name and number of the card, date of issue and CVV code.

Website, as and when it deems necessary, may modify limits of deposits/withdrawals.

Website is not a bank or any other institution, thus no interest will be accrued on your deposit.

Website will remit funds within 24 hours upon successfully completed identification as stated above, or according to the terms of payment processor that you have chosen. Some payment systems may take up to 3 business days.

Minimum amount of funds for withdrawal is 150,00 RUB. There is no withdrawal limit per week. Website reserves the right upon withdrawal to split the amount into smaller amounts. Withdrawal of funds is possible if you have at least one deposit and at least 10 successful games.

The maximum total withdrawal amount by one user for 1 calendar month cannot exceed RUB 1,000,000.00. If a larger amount is expected to be withdrawn, it will be split into equal parts at RUB 1,000,000.00 (or less) and withdrawn over several calendar months, the number of which depends on the total amount to be withdrawn.

Consideration of withdrawal operations with large winnings (over RUB 500,000.00) may take up to 30 calendar days.

Website may charge fees for processing of deposit/withdrawal. The fee will depend on the amount transferred and method of transfer.

If you want to refund funds deposited on your account, please contact our support team. You will be required to send us your profile id registered within our website. Be aware, that you can only refund funds before you start playing a game within our website and within 48 hours after your deposit. The funds will be refunded to the same account you used to deposit them, minus banking charges.

Our support team may require you to provide additional documents to verify your identity when you request a refund. The funds will be refunded within 24 hours after our support team accepts your request.

Please read additional information on this page https://up-x.live/help.

Chargebacks

Chargebacks take effect only after prior consent of Website.

If the chargeback was made without our prior consent, you agree to protect website from any losses, claims and reimburse any costs arising from this, including the cost of restoring such funds.

You should be aware that withdrawals using bank transfers may, in exceptional cases, be subject to additional fees from intermediary banks.

Fraudulent activity

We do not allow fraud. If we think you have cheated us by:

  • working with other players for profit;
  • using ways of getting winnings by cheating;
  • using scripts, bots, clickers, and any other software that allows you to play games without using the website interface provided for this purpose
  • registering more than one account;
  • cheating with other online casinos or payment providers;
  • credit card chargeback;
  • other types of cheating;
  • giving us false information.

Any software bugs detected by user must be reported to website at client support team. It is strictly forbidden to abuse bugs to your advantage in games or at the disadvantage of other users. Such abuse will be classified as cheating.

Website reserves the right to suspend or to delete any game where a bug caused unfair results, incorrect behavior of user or the process in general, if the bug occurred before the stocks were acquired.

General prohibitions and responsibilities

It is prohibited to use website for the reasons, which may be classified as defamatory, abusive, obscene, racist, sexist, homophobic or discriminatory against any religion, or offensive. It is forbidden to use aggressive language or images; swearing, threatening, harassment or abuse against any of other users.

It is prohibited to sell, transfer and/or acquire accounts from other users.

It is strictly prohibited to use the service to create numerous applications in order to benefit from the difference in exchange rates. If user arranges an exchanger, his/her deposit will be returned back with a deduction of the transfer fee.

It is prohibited to obtain benefits for users / non-users of the conspiracy. In case of detection of these, all users face a ban and zeroing, UP-X can establish additional punishment.

It is prohibited to use external programs of any kind to gain advantages in games.

Upon breach of the provision laid out in this section, website will proceed with investigation as well as report any such breach to the relevant law enforcement authorities thus shall co-operate with those authorities by disclosing your identity to them and will also proceed with forceful closure of user account.

We have the right to terminate this Agreement unilaterally, as well as to perform other actions that limit the possibilities in the game, in relation to user or group of users who are accomplices to violations of the terms of this Agreement. At the same time, all game attributes, game equipment (up-x.live) located in the account and on the game account of user or group of users, as well as all expenses are non-refundable and not compensated, except if Overplayed, at its discretion, considers it appropriate to compensate the expenses of user or group users.

Changes to the terms of service

We can change our Agreement unilaterally. Where legally required, we will request your consent prior to implementing such changes.

The new version of Agreement will enter into force immediately after your next visit or access to Website. You will be notified of any changes to Agreement by indicating changes at the top of the page.

By continuing to use website, you agree to be bound by Agreement as well as by the latest modifications to it. If you disagree with Agreement you must not use or access website and inform us in writing immediately. We recommend you to read our Agreement and keep yourself informed of our practices.

Warranties

We waive any responsibility for user’s losses connected with misunderstanding of principles and rules of operation of website.

We do not guarantee constant and continuous access to website and its services in case of technical malfunctions and/or unforeseen circumstances, including: defective work or malfunctioning of internet providers, information servers, banking and payment systems, as well as illegal actions of third persons.

Website is not responsible for violations that may arise as a result of any actions of any users for any purpose that violates any law.

We do not bear the tax burden for user. User undertakes to independently include the possible income received in the tax return in accordance with the legislation of the country of his/her residence.

Website disclaims any responsibility for failure to fulfill or delay in the fulfillment of any of our obligations under Agreement caused by events that are not under our reasonable control, including, but not limited to, natural disasters, wars, civil commotion, interruption in networks or services public communications, industrial disputes or DDoS attacks and similar Internet attacks that have an adverse effect. The activity of website is considered to be suspended for the period of force majeure, and we will have an extension of time for work during this period. We will make every reasonable effort to complete the force majeure event or find a solution by which our obligations can be fulfilled, despite the event.

Complaint handling and applicable law

In the event of disputes and disagreements, the decision of UP-X is final, and user completely agrees with it. All disputes and disagreements arising from or in connection with this Agreement shall be resolved through negotiations. If it is impossible to reach agreement through negotiations, disputes, disagreements and claims arising from this Agreement shall be resolved in accordance with the current legislation of Netherlands Antilles. If you have any complaints regarding activity on Website, You may contact our client support team.